Frequently asked questions
- Short-term rental - usually lasts from 1 day to several weeks or months.
- Long-term rental - From 3 months to 2 years, with the possibility of an extension or buying out the car.
- Use policy - the car is used with all the maintenance services (technical maintenance, insurance, tyres, etc.) but is returned to the lessor at the end of the rental period. The rental period is between 1 and 5 years.
Leasing is a form of financing where the customer makes monthly payments and can buy the car at the end of the contract.
A long-term rental contract will specify the class of vehicle, but the specific model will depend on the range available. Operational leasing, on the other hand, can offer a wider choice to meet customer needs.
- When booking a car for long-term or operational leasing, an advance payment (contract fee and first month's payment) may apply, but no deposit is required.
- For short-term rentals, a deposit of €300 may apply.
It may be possible to change the car during the rental period with the agreement of the rental company, but this may require an additional fee or a review of the terms of the contract.
- The condition of the car will be assessed at the time of return.
- If damage is found that is not considered normal wear and tear, the tenant may be required to reimburse the repair costs.
- The car must be returned clean, in good working order and without any additional damage, except for normal wear and tear.
- The lessee must return the vehicle with a full tank of fuel (if this is specified in the contract).
- If the vehicle is returned with defects, additional repair or cleaning charges may apply.
- Yes, but an early termination fee or other conditions set out in the contract may apply.
- If the contract is terminated early, you may be liable to pay the remaining instalments or the difference between the agreed and actual lifetime.
- Before the end of the period of validity of the technical inspection, the lessee must contact the lessor to arrange an inspection and issue a new technical inspection certificate.
- If the hirer fails to comply with this obligation and the vehicle becomes ineligible, the hirer may be held liable.
- If the rental contract includes a seasonal tyre changing service, the lessor will arrange for the tyres to be changed at a designated service centre.
- If this service is not provided for in the contract, the hirer is responsible for changing the tyres.
Yes, if the mileage limit in the contract is exceeded during the month or the whole rental period, a surcharge may be applied for each kilometre exceeded.
- Yes, depending on the terms of the contract, there may be a maximum number of kilometres per month or per rental period.
- If the rental plan does not include an unlimited number of kilometres, surcharges may apply if the kilometre limit is exceeded.
- Yes, but you must inform the landlord and get written permission to leave the country.
- For international use, you may be charged additional premiums or requirements for renewing your insurance.
- The lessor is responsible for scheduled maintenance and warranty repairs.
- If the breakdown is caused by misuse or driver error, the hirer must cover the cost of repair.
- If the car breaks down due to natural wear and tear or a manufacturing defect, the lessor will arrange repairs and cover the costs.
All cars are technically in good condition, and maintenance and servicing are included in the monthly payments for long-term car hire and operating leases.
Yes, if the tenant is eligible and can ensure that the terms of the tenancy agreement are respected, it is possible to sign several tenancy agreements at the same time.
- Only the drivers specified in the contract may use the hired car.
- If you want someone else to drive the car, that person must be named in the contract. An additional driver may be subject to a supplement.
During the rental period, it is possible to exchange the car in certain cases:
- If your vehicle breaks down and takes a long time to repair.
- If the renter wishes to exchange the car for another class (a surcharge may apply).
- Operating leases allow the lessee to use the vehicle without the option to purchase it, and the vehicle is returned to the lessor at the end of the lease period.
- Financial leases allow the lessee to buy the vehicle at the end of the lease period by paying its residual value.
It depends on the type of lease:
- Operating leases do not normally require. deposit, but you may need to make an advance payment.
- Long-term leases may require. deposit, the amount of which depends on the value of the car.
- Short-term leases often require deposit, which can be up to €300 or more.
You can rent a car from at least 21-year-olds persons who have at least 2-year-old driving experience.
The following documents are required for long-term car rental:
- Valid driving licence
- Identity document (passport or identity card)
- If the rental is on behalf of a company, company registration documents and a manager's authorisation are required.
If the vehicle has been damaged beyond repair by third parties, the insurance should cover the damage, but the lessee must still provide a road accident report and other necessary documents.
Inform your landlord. If there is no declaration, the tenant may be responsible for the repairs. 🚗
In the event of a breakdown, the hirer must immediately contact the lessor, who will arrange for the breakdown to be repaired.
Theft must be reported immediately to the police and the landlord. The hirer must also provide all documents proving the circumstances of the incident.
If the damage is the fault of the tenant, the tenant is liable for the damage according to insurance rules. If the damage is caused by a third party, his insurance company will compensate the damage.
The hirer must immediately inform the lessor and the insurance company and submit a statement of the accident. If necessary, the police will be called.
No, all rental cars must be insured. If the car is not insured, the lessor bears the full risk of any damage caused, except in certain cases, for example if the vehicle is driven without authorisation.
Yes, the lessor will ensure that the vehicle is covered by compulsory third party liability insurance for the entire rental period.
No, rental cars must be insured under the insurance cover specified by the rental company 🚗
Yes, you can opt for supplementary comprehensive insurance or excess reduction insurance if this is provided for in the contract.
Compulsory civil liability and comprehensive insurance for vehicle owners, covering damage caused by accidents, unlawful acts of third parties, fire, natural disasters and theft.
Yes, the lessor will ensure that the vehicle is covered by compulsory civil liability insurance for the users of the vehicle throughout the rental period.
Yes, as long as the car is available and new conditions are agreed. We recommend contacting us in advance. 🚗
Yes, if the landlord agrees. Premiums or a new contract may apply.
If the tenant is late in paying the rent, interest on late payments or other penalties may be applied, as set out in the contract.
No, because drivers who have not been driving for at least two years cannot rent a car.
- Payment is made by bank transfer to the account specified by the lessor.
- VAT invoices are issued and sent by post, fax or e-mail.
Yes, rental payments are made monthly according to the VAT invoice submitted.
- The monthly rental fee depends on the model of the vehicle, the service package chosen and market interest rates.
- The rental fee is calculated on the basis of the 6-month EURIBOR interest rate and reviewed twice a year - in March and September.
Pikaajalise või kasutusrendi auto broneerimisel rakendub lepingutasu ja esimese kuu tasu, kuid tagatisraha ei ole vaja tasuda. Lühiajalise rendi puhul võidakse rakendada 300 euro suurust tagatisraha.
Lühi- ja pikaajalise autorendi puhul võtame teiega ühendust 24 tunni jooksul pärast päringu saamist. Kasutusrendi puhul võib protsess kesta mitu nädalat.
Kui see on eritingimustes ette nähtud, võib rentnik auto osta lepingus märgitud hinnaga või turuhinnaga.
Leping sõlmitakse eritingimuste allkirjastamisega.
Muidugi – vajutage „Saada päring“, helistage meile või kasutage meie iseteenindust.
Lepingu saab allkirjastada veebis iseteeninduse kaudu või rendileandja kontoris. Mõnel juhul saab lepingu sõlmida ka kaugelt digiallkirjaga. Kui rendileping sõlmitakse ettevõtte nimel, võib olla vajalik täiendav kinnitus või volikiri.
